题目：Statistical Quality Control in a Service Environment
嘉宾：宗福季 教授（香港科技大学）
时间：2013年10月21日（周一）下午16:15-17:30
地点：管理科研楼1018会议室
主办：管理学院统计与金融系、安徽省金融信息重点实验室
摘要：
Driven by a new business environment including globalized economy, business automation, and business and technology innovations, the service sector keeps growing and now accounts for more than 50 percent of the labor force in the developed economies. It reaches as high as 80 percent in the United States and the United Kingdom. With the shift in economic focus from manufacturing to service, industrial and academic research facilities may need to apply more scientific rigor to the practices of service, such as discovering better methods to use statistics and mathematical optimization to increase quality, productivity, and efficiency to meet the challenges. This talk will focus on the development of statistical quality techniques, and discuss several technical challenges and recent extensions to the service engineering research area.

嘉宾简介：
Prof. Fugee Tsung is Professor and Head of the Department of Industrial Engineering and Logistics Management (IELM), Director of the Quality Lab, at the Hong Kong University of Science & Technology (HKUST). He is a Fellow of the Institute of Industrial Engineers (IIE), Fellow of the American Society for Quality (ASQ), Academician of the International Academy for Quality (IAQ) and Fellow of the Hong Kong Institution of Engineers (HKIE). He received both his MSc and PhD from the University of Michigan, Ann Arbor and his BSc from National Taiwan University. He is currently Department Editor of the IIE Transactions, Associate Editor of Technometrics, Naval Research Logistics, and on the Editorial Boards for Journal of Quality Technology (JQT). He is an ASQ Certified Six Sigma Black Belt, and ASQ authorized Six Sigma Master Black Belt Trainer. He has authored over 90 refereed journal publications, and is also the winner of the Best Paper Award for the IIE Transactions in 2003 and 2009. His research interests include quality engineering and management to manufacturing and service industries, statistical process control, monitoring and diagnosis.

For more information about Prof. Tsung, please check:
http://www.ielm.ust.hk/dfaculty/tsung/
For more information about the Quality Lab at HKUST, please check:
http://qlab.ielm.ust.hk/qlab/